Frequently Asked Questions

Fill out our online reservation form at ridewithlet.com/bookaride. Select your route, travel date, and number of passengers. Once submitted, you'll receive deposit payment instructions by email and text. Your seat is confirmed once your deposit is received. Click "Book A Ride" or "Find Seats" to access our booking form. Fill out your route, date, and passenger info, then pay your deposit to lock in your seat. You'll receive a confirmation via email or text. 

We recommend booking at least 5–7 days in advance to secure your seat. Routes have a maximum of 20 seats per trip and fill up fast. Same-week bookings may be available depending on availability — contact us to check. 

A 25% deposit is required to hold your seat. Because we require a minimum of 15 passengers for the bus to depart, deposits help us confirm committed riders and plan accordingly. Without a confirmed deposit, your seat is not reserved. A deposit is required at the time of booking to secure your seat. The remaining balance is due 48 hours prior to departure. Please review our cancellation policy at booking. 

Yes. You can book multiple seats in one reservation. Enter the number of adults, children, and infants in the booking form. Each person requires their own seat and fare. 

Yes, one date transfer is allowed per booking, subject to availability, if requested at least 72 hours before your original travel date. Contact us at (708) 580-7225 or ridewithlet@gmail.com to request a transfer. 

Pickup location details are provided after your deposit is received and your seat is confirmed. We currently serve the Chicago South Side and South Suburbs area. The exact address and any secondary pickup stops will be sent to you by text and email 48 hours before your trip. Our designated pickup location in Chicago will be provided in your confirmation details. We aim for a convenient, accessible departure point for all passengers. 

Please arrive at least 15 minutes before your scheduled departure time. The bus will not wait for late arrivals. We operate on a strict schedule to ensure all passengers arrive at their facilities during visiting hours. 

Bring two valid forms of ID (one must be a state-issued photo ID), any facility-required documentation, and comfortable clothing that complies with the facility's dress code. Do not bring bags, electronics, food, or drinks that you plan to take into the visiting room — facilities prohibit these items and they will be confiscated. 

Yes, you may bring snacks and drinks for the bus ride itself. Please be respectful of other passengers and keep the bus clean.

Unfortunately we cannot wait for passengers who are not at the pickup stop at departure time. Missing the bus does not qualify for a refund. We strongly recommend arriving 15 minutes early and confirming your pickup location the night before. 

Yes — passengers may bring personal items and approved visitor bags. Please note that all items are subject to facility inspection policies. LET does not screen facility-specific approved items. 

Yes, round-trip options are available. Select "Round Trip" in the booking form and choose your return date and time. Return trips must be booked simultaneously with your departure. 

Yes. You must be on the incarcerated person's approved visitor list at their specific facility before you can visit or book with LET. LET cannot verify your approval status — that is between you and the facility. If you are denied entry at the facility, LET does not issue refunds. 

Contact the facility directly or visit the Illinois Department of Corrections website at idoc.illinois.gov to complete a Prospective Visitor Interview form (DOC 0148). Processing times vary by facility. Plan ahead — approval can take several weeks for first-time visitors. 

Having a criminal record does not automatically disqualify you from visiting. However, you will need written approval from the facility's Chief Administrative Officer before your visit. Contact the facility directly well in advance of your travel date. 

Each IDOC facility has its own dress code. Generally, visitors must wear conservative clothing with no revealing cuts, no colors associated with gangs, no hats, and no clothing resembling inmate uniforms. Always check the specific facility's rules before traveling — violations result in denied entry and LET cannot issue refunds for this. 

If a trip does not reach the minimum of 15 confirmed passengers, LET reserves the right to cancel that trip. In that case, you will receive a full refund including your deposit within 3–5 business days. We will notify you as soon as possible — no later than 48 hours before the scheduled departure. 

No. Loving Express Transportation is an independent, privately owned transportation company. We are not affiliated with the Illinois Department of Corrections or any correctional facility. We are a for-hire passenger carrier licensed and insured in the state of Illinois. 

No the bus is not wheelchair accessible. Please contact us directly at (708) 580-7225 to discuss accessibility needs before booking. We want to ensure every passenger can travel comfortably and will do our best to accommodate. Refer to our Policies & Procedures for more information about Accessibility.

Follow us on Facebook at Loving Express Transportation or email ridewithlet@gmail.com to be added to our update list. We post monthly route calendars and any schedule changes on social media. 

Fill out the Request a Quote form on our website or call/text (708) 580-7225. We'll respond with pricing and availability within 24 hours. 

Our bus seats up to 20 passengers. 

Yes. All charter bookings include a licensed driver. 

Fuel is included for trips within our standard mileage range. Longer trips may include a mileage overage fee — we'll let you know upfront when we quote your trip. 

As early as possible, especially for weekends and events. We recommend booking at least 2–4 weeks in advance. 

Our primary service area is Illinois. Contact us for trips near the Illinois border — we handle requests case by case.